Frequently Asked Questions

Everything you need to know about your ARQ experience.

What is your standard shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for an additional fee.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to start the process.

What payment methods do you accept?

ARQ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We use organic cotton and recycled fabrics whenever possible, ensuring our production process minimizes environmental impact.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.